Food and Beverages Industry

AI-driven chatbot: Enhancing engagement and scaling a growing platform

A rapidly growing food and wine startup partnered with us to integrate an AI chatbot. By customizing and implementing an existing LLM into their mobile app, they significantly increased user engagement and paved the way for future AI-driven features.

By customizing and integrating an LLM into their mobile app, we helped the client unlock innovative ways to leverage real-time data for personalized, context-aware responses that drive users to further explore the app.

The approach included UI/UX design and utilizing robust software engineering, database, and DevOps practices coupled with extensive training of the LLM for accurate and consistent outputs. Our team handled the entire project life cycle, including QA testing processes within a test environment, with frequent client communication for coordinated and effective work.

IMPACT
User engagement: Boosted both the duration of app usage and the frequency of daily interactions
Business adoption: Grew the platform’s reach by onboarding more businesses
Real-time insights: Leveraged live app data to generate 50% more personalized interactions
Platform innovation: Enabled AI-powered advancements to drive new opportunities and added value
AI scalability: Delivered a robust framework supporting 2x faster implementation of new features
Solution stability: Maintained 100% uptime and zero critical errors post-deployment
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